Shipping policy

Last Updated: December 2025

This Shipping Policy applies to all orders placed through www.studiotwentyfour.co, operated by Studio 24 LLC(“we,” “us,” or “our”).

1. Shipping Availability

Studio 24 LLC ships merchandise worldwide.

  • We deliver to most international destinations

  • Food and beverage items are not shipped

  • Only physical merchandise and non-perishable products are eligible for shipping

Shipping availability may vary by country due to carrier or regulatory restrictions.

2. Order Processing Time

  • Orders are processed within 1–3 business days

  • Orders placed on weekends or holidays are processed the next business day

  • Processing time does not include shipping transit time

You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Methods & Delivery Times

Shipping options and estimated delivery times are shown at checkout and may vary based on destination:

  • Domestic (U.S.): 3–7 business days

  • International: 7–21 business days

Delivery times are estimates and may be affected by customs, local carriers, or unforeseen delays.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package size and weight

  • Selected shipping method

All shipping charges are non-refundable once an order has shipped.

5. Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT or similar government fees

These charges are the responsibility of the customer and are not included in the item price or shipping cost unless explicitly stated.

Studio 24 LLC is not responsible for delays or fees caused by customs authorities.

6. Order Tracking

Once your order ships, you will receive a tracking number by email.
Tracking updates may take up to 24 hours to appear.

For international shipments, tracking availability depends on the local carrier.

7. Incorrect Address & Failed Delivery

Customers are responsible for providing accurate shipping information.

Studio 24 LLC is not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Packages marked as delivered by the carrier but not received

If an order is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply to reship the order.

8. Lost or Damaged Shipments

If your order arrives damaged or appears lost:

  • Contact us within 7 days of delivery

  • Include your order number and photos (if applicable)

We will review the case and may offer a replacement or refund at our discretion.

9. Shipping Delays

Studio 24 LLC is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather or force majeure events

  • High-volume periods or international transit issues

10. Contact Information

For shipping-related questions:

Studio 24 LLC
📍 2700 Biscayne Blvd, Miami, Florida 33137, USA
📧 hi@studio24.club