Refund policy

Last Updated: December 2025

This Refund Policy applies to all purchases made through www.studiotwentyfour.co and is operated by Studio 24 LLC (“we,” “us,” or “our”).

We aim to provide high-quality products, experiences, and service. If something isn’t right, please review the policy below to understand when refunds or credits may be issued.

1. Order Cancellations

Orders may be canceled within 2 hours of placement, provided the order has not yet entered preparation.

Once preparation has begun, cancellations are no longer possible.

To request a cancellation, please contact us immediately with your order number.

2. Food & Beverage Purchases

Due to the perishable nature of food and beverages:

  • Refunds are only issued for:

    • Incorrect orders

    • Missing items

    • Quality-related issues

  • Issues must be reported within 24 hours of pickup or delivery

  • Photo evidence may be requested to verify the issue

If approved, refunds will be issued to the original payment method within 5–10 business days.

3. Merchandise & Non-Perishable Products

For physical merchandise:

  • Returns are accepted within 14 days of delivery

  • Items must be:

    • Unused and unworn

    • In original condition

    • In original packaging (if applicable)

To initiate a return, contact us with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Once the return is received and inspected, approved refunds will be processed within 7–14 business days.

4. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of delivery

  • Include photos and a description of the issue

Studio 24 LLC will, at its discretion, issue a refund or replacement at no additional cost.

5. Events, Workshops & Experiences

Refund eligibility for events, tastings, workshops, or special experiences varies:

  • Standard events: Full refund available if cancellation is requested at least 72 hours before the event

  • Special or limited experiences: Refund terms will be clearly stated at checkout

  • No-shows or late cancellations are not eligible for refunds

6. Refund Processing

Approved refunds are issued to the original payment method only.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

7. Contact Information

For refund requests or questions, please contact:

Studio 24 LLC
📧 Email: hi@studio24.club
📍 Location: 2700 Biscayne Blvd, Miami, Florida, 33137